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Can I make a reservation online?
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Yes. Whether you are a first
time client or a repeat customer, simply click
on Reservations and fill out the specified form.
You will be able to get prices instantly, and
receive a confirmation number.
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How can I open an account with your company?
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What is the advantage of opening an account?
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Discounted rates, Fast and easy booking.
Preferred client availability.
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How will you arrange for my pick up from
Airport?
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There are limo stands on every terminal that
we can pick you up at. Convenient Limo stand
pick up is available which is very fast and
efficient, the driver will meet you with
your name on a sign. Please refer to the
airport pick up policies once you
receive your confirmation.
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Do I get charged for waiting time at the
airport?
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If you made a reservation based on a flat
rate, you will receive fifteen minutes grace
period or free waiting time from the actual
flight landing time until you call for your
pick up with domestic flights, and 20
minutes free waiting time with all
international flights from the time the
flight lands until the time you call us from
airport for your pick up.
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What type of payments do you accept?
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Visa, Master Card, Discover and American
Express.
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How does the tip to the driver work?
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loganairportcarservice.com chauffeurs do not accept
gratuities.
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Do you have an automatic payment plan?
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By having an account with us, you can
request for automatic credit card payment.
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Do you check the status of my flight?
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Yes. Boston Limousine will constantly check
your flight for actual arrival time. As long
as your flight number doesn�t change, we
will know about your flight delays. It may
be a good idea to let our office know about
your flight delays, but it�s not necessary.
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If my flight number changes, do I have to
let you know?
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Yes. We would definitely need to know your
arriving flight number, and your new arrival
time.
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How should I let you know about my arrival
flight change?
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The best option is to call our office
directly to assure availability in case
there is a big time change and confirm
immediately.
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Can I cancel my order and when?
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How can I confirm my reservation?
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Once you make a reservation, you will
receive a confirmation via email.
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What kind of equipment do your limos have?
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All of our stretched limousines are fully
equipped with Color TV, CD player, DVD,
telephone, intercom system, privacy sound
proof partition, fiber optic lighting, and
wet bar.
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What kind of cars do you have?
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We have a wide variety of brand new cars,
limos and vans. For details, you can click
on
Vehicles.
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Can we request a special language speaking
driver?
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On advance notice you may request Portuguese
speaking drivers.
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Do you accept special requests?
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With advance notice you can make a special
request, and we will do our best to fulfill
your needs.
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How long have you been in business?
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Do you charge any fees?
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We charge an 20% service fee for all
reservations.
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Do I have to pay for parking fees or any
other fees?
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You are responsible for all additional fees
such as: parking, Tolls, Airport Fee, car
phone usage, or any other additional costs
or services.
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Do you charge for waiting time on your flat
rates?
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If you have a pick up from a residence, or
any place other than the airport, we give
you a 10 minute grace period or free time
from the actual pick up time. Additional
waiting time will be calculated per � hour
increments. Hourly rates will be determined
based on the type of vehicle ordered.
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Can I pay by cash?
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We accept cash for any reservation. For
clients that don�t want to use credit card,
we recommend either money order, or
cashier�s check mailed and received into our
office 7 days in advance. ask customer
service how.
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Are there drinks in your limos?
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All hourly Limousine orders come with a wet
bar. Our bar has ice with glasses and
napkins. Bring along your favorite drink.
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Do I need to have a Credit Card to make a
reservation?
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If you are not set up with credit backed
account, you need to have a credit card to
confirm your reservation.
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Do I get a confirmation number and when?
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As soon as you complete your reservation,
you will receive a confirmation via email,
or by phone.
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Do you make a sign with my name for my
airport pick up?
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If you are ordering a curbside pick up,
Car/Limo with your name in the window will
will be waiting when you arrive.
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What number should I call when I am ready
for my airport curbside pick up?
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You can call our airport office number
617-666-6600, or you can call our toll free
800-309-6009.
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Does my time start at my door or at your
door?
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With our flat rates, you are not responsible
for where the driver is taking off from, and
as a result your time starts from your door
or pick up point. With our hourly quotes, we
will be charging an additional time for
getting to your door and back, We are
located in Boston.
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How far in advance do I need to book?
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It really depends on the type of car, and
the occasion. If it�s a simple Sedan pick
up, we prefer at least 24 -48 hour notice,
although you may be able to reserve one
within 2-3 hours of requested pick up time.
On the other hand with our limos we like to
have at least 48 hour notice, while our
specialty vehicles may require more time.
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What color are the cars?
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Our vehicles are mainly either black or
white. All of our Sedans and Town Cars are
Black.
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Do you charge for Stops?
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If you are reserving as an as directed
order, you won't have to pay for stops. With
our flat rates (Sedan) to the Airport, there
will be a minimum $20.00 charge for
immediate stop or on the way stops, within 5
miles radius.
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When do I get charged?
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We confirm your reservation by authorizing
your credit card and then you�ll get charged
as invoiced. Additional time, services, fees
will be charged as well.
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Is it more expensive to get picked up from
the Airport?
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Yes. Simply because it takes more time,
you'll pay slightly more. We will monitor
flights constantly and check for new arrival
times, also we pay the airport fee.
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Can I request my favorite driver?
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Considering drivers may be off at times, we
try our best to fulfill your needs. We will
make a note in your file about any special
requests.
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What kind of a car do I need, if I have 4
people and want to go to Airport?
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Our
town cars will fit four passengers plus
light bags. If you think you have a lot of
bags and may not fit comfortably, you may
want to think about our next size car, a
basic
six passenger limo.
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